About our Services

INTAMSYS Websites

The INTAMSYS Websites are meant to provide individuals with information about the INTAMSYS company, its products, services, and other information related to 3D printing. We provide this site to help educate our consumers and to communicate with them if necessary. Through our Websites, we may collect information about you. This policy discusses how we handle that information.

How We Collect and Use (Process) Your Personal Information

We collect several different types of personal data, which is information relating to an identified or identifiable natural person, from you depending on how you interact with our Services. Some of the personal data we request from you is required in order for you to use our Services, including ordering products and/or services through them. If you do not wish to provide such personal data to us, you are not obligated to, but you may not be able to use particular features of our Websites, including ordering products, as a result. Below are some examples of where and how we collect personal

Submitting a Ticket

As a support feature to our customers, we allow you to submit a ticket with us regarding product support. When doing so, we request that you provide us with certain information, including your email address, country of location, the model and serial number of the printer you are referencing, and any other information you may provide related to the support request. We collect that information to communicate with you, to help provide you with the proper support, and to facilitate the provision of service to you. We may send you an email in response to the ticket at the email provided to us by you.

Emailing Us

You may email us with questions, comments, or requests at the emails provided. When you do, we process your email address and any information you provide in the email to help respond to your email. Depending on the content of the email, we may process that information for additional purposes in order to fulfill any requests in your email. We will also contact you in response.

Providing Feedback

We also allow our visitors to share feedback with us. You may choose whether or not to provide feedback, but if you do, we will collect that information and use it (a) to understand and consider the feedback given; (b) to act on or in response to any feedback given; (c) to respond to your feedback; or (d) in any other way we may deem appropriate, including sharing it with third parties where we deem it appropriate. We will not use the name and address you provide us when sharing feedback for any direct or third-party marketing.

Automatically When Using the Websites

As is typical of most other websites, the Websites collect certain information automatically and store it in log files. We use this information to help us design our Websites to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our Website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences. To the extent you use a mobile application, we may also collect geolocation data, a feature that can be turned on or off by you through your mobile device permissions settings. The website may also use cookies and web beacons.

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